Returns & Warranty Claims
Not loving your item? Or, something has broken? No probs! We can help.Please fill in the form below if you'd like to return an item or submit a warranty claim.
Return an item
Warranty claim
Damaged in transit
Returning an item(s)
Not loving your new item? No probs!
You've got up to 60 days but heads up, some
items cannot be returned, see here.
get started
To get started, please
confirm your item(s) can be returned:
Condition of item(s) that you can return
- In original packagingWe're unable to offer a full refund on items that have lost that fresh new feel. The best way to retain that feel is by sending the item back, or dropping it off instore, in the same packaging & condition as when you first opened it.
- UnusedThis one is pretty obvious, make sure you love your new item before you give it a go.
- All tags and labels attachedAvoid taking the tags off until you're sure you'd like to keep the item.
Item(s) that cannot be returned
Please know that we're unable to accept returns for the following products, for a change of mind (please know that you’ll still be covered under warranty):
- Clearance items
- Food, drinks, gels or any other human consumable product
- Socks & thermals
Do your items match our return conditions?
Please know that if item(s) returned do not match the above
conditions, we won't be able to offer a full refund.
Unable to tick all the boxes?
Call us for more help: 1300 914 007
Heads up! If you've just placed your order and want to cancel, please don't use this form - instead call us quick-smart on 1300 914 007.
Please provide your current details:
Your details:
+ Add another itemAs long as it was purchased together. If the invoice number is different, then please submit as a new, secondary claim.
Due to the volume increase at this time of year, please allow 3-5 business days for us to review your claim.We'll be in touch as soon as we're done. If you don't hear from us within a few days, please double check your junk folder or promotions folder (Gmail users).
Returning an item(s)
We want to make sure you have the right gear for your adventure, and sometimes that means a change of mind.
If you wish to return any of the items in your order we'll happily offer a refund within 60 days of your purchase, but before you fire your item back to us or drop into one of our stores - double check the following:
The item needs to be in as-new condition, this means:
- In original packaging We're unable to offer a full refund on items that have lost that fresh new feel. The best way to retain that feel is by sending the item back, or dropping it off instore, in the same packaging & condition as when you first opened it.
- UnusedThis one is pretty obvious, make sure you love your new item before you give it a go.
- All tags and labels attachedAvoid taking the tags off until you're sure you'd like to keep the item.
Also, please know that we're unable to accept returns for the following products, for a change of mind (please know that you’ll still be covered under warranty):
- Food, drinks, gels or any other human consumable product
- Socks & thermals
- Clearance items
If you’re returning your item(s) as a result of changing your mind, you’ll be responsible to cover the cost of return delivery – or, you can save a few delivery dollars and drop past one of our stores. Once your return claim has been submitted, you'll have 5 business days to return your item(s) either by post or dropping into one of our stores. If you exceed this timeframe, you'll be asked to create a new return claim.
If the item(s) are not received into our warehouse or store in the original condition (unopened, unused, all tags and labels attached) we won’t be able to offer a full refund.
Submitting a warranty clain
Every product you purchase from Snowys is from the original manufacturer or approved distributor and comes with a full manufacturer's warranty.
Warranty periods differ between brands and products, so please check the warranty terms and conditions for your specific product. You'll find more information on the relevant product details page on our website, or included in the paperwork that comes with your item.
Damaged item during transit
All products we dispatch are packed in durable packaging to protect the goods inside. Items are checked prior to packaging and are handled with great care, to ensure each item is dispatched in as good condition as possible.
However, on the rare occurence that the item(s) you purchased is damaged upon arrival, please use the form above.
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